Department of Health and Social Care

“All consultants have been given clear instruction that it is their responsibility to ensure that they follow up, or ensure that they have systems in place to follow up, any blood tests or any other investigation that they order.”

“the Trust is now developing such guidelines (available 14" May)”

“England will also ensure, immediately, through Area Medical Directors, that all hospitals are made aware of the ISHLT guidelines for heart transplant patients”

“NHS England will also ensure, immediately, through Area Medical Directors, that all hospitals are made aware of the ISHLT guidelines for heart transplant patients”

“The CCG have confirmed that [the deceased] had a shared record which was available to view and which included her allergy to the antibiotic specified in your report.”

“Stockport CCG is already enagaged in continual improvement work in this area. However, as a result of this investigation, the CCG is also planning the following measures: © to seek formal assurance from Mastercall about processes for new starters and contingency plans for when practitioners do not have Smartcards”

“my understanding is that paramedic staff must receive training in personal safety, which is a requirement through NHS Protect, and an obligation under health and safety at work responsibilities. However, the content of that training is not stipulated, and it is down to each service to determine the content and frequency of that training. | am unclear as to the extent to which their duty of care responsibilities are understood in relation to controlling and restraining patients. We find knowledge”

“From 1 April 2014 patients with a mental health condition have had the same legal rights as physical health patients at first outpatient appointment to choose the provider that will deliver their care.”

“Commissioners and providers of maternity services should therefore ensure that professional and independent interpretation services are available in both primary- care and secondary-care settings, to ensure that all women can be confident that they can speak freely and in confidence to their maternity-care providers”

“NICE will be reviewing its guidelines on depression (CG90) in due course”

“The Department and NHS England are committed to ending this imbalance. We believe that it is vital to develop and implement new access and waiting time standards to have true parity of esteem. We are committed to providing access to services and waiting times on a par with physical health.”