North West Ambulance Service NHS Trust

“Based on this review the Clinical Navigator will make a decision as to whether the call (1) needs to be upgraded immediately, (2) should remain as a category 3 response and await ambulance dispatch accordingly or (3) requires further triaging. This is now the first line of clinician review in these types of calls and ordinarily takes place within 15 minutes of the 999 call being concluded.”

“Following the initial request for information in support of the Inquest, NWAS carried out an assessment of our involvement in Mrs [name redacted] care. In addition to the matter noted above, some further issues in the call were identified on the part of one of our clinicians in the NHS 111 service. NWAS reported the incident under its StEIS reporting procedure and carried out a full investigation.”