NHS Derby and Derbyshire Integrated Care Board

“The practice involved in this inquest had taken steps since identifying the issue to mitigate the risks.”

“In the absence of any clear cause such as a throat infection or where there was no clear response to treatment then a hoarse voice should be seen as a red flag symptom for laryngeal cancers and result in a referral on the 2 weeks wait.”

“A number of different health professionals had input into his care. This meant that there was no one health professional who had a good insight into his overall deterioration and symptoms.”

“Greater public awareness of symptoms of laryngeal cancers would ensure the public were better placed to seek help at an early stage.”

“Call routing enables patients to choose options via their keypad or voice options to enable direct routing to the right person or team. When properly configured, these systems can divert some demand away from phones at busy times, making it easier to get through to someone to book an appointment.”