Ronald Volante

“Magenta Living Support Link had access to Mr [name redacted] medical history and there is no evidence that this was used to advise the ambulance service of his cardiac problems - is this covered in the induction training of call handlers?”

“Magenta Living Support Link were aware that there had been a change in Mr [name redacted] presentation by 18.46 as he did not respond to the news that an ambulance was on the way - is this covered in induction training of call handlers with regard to advising a doctor or emergency service of a change in circumstances after the first call?”

“The training manual and method of training call handlers needs to be revisited in the light of the experience from Mr [name redacted] tragic death”