Martin Barrett
27 Oct 2020 · Coroner Joanne Andrews · North East Kent
The coroner's concerns
1. lack of direct patient communication about referral decline
“when an onwards internal referral is made to another clinician within the Priory Group which is then declined this is not communicated directly to the patient if the 5 treatment is funded by way of insurance cover”
Responses
2020-0222-Response-from-Priory-Group-REDACTED.pdf ↗· The Priory Group
Stated action
“Please note that direct contact is now made by the Corporate Client Team (CCT) with all newly referred clients following treatment authorisation. An e-mail will be sent in the event that the newly referred client cannot be reached by telephone.”