Margaret Connor

“Insufficient procedures are in place to check wheelchairs before use. Carers collect a wheelchair from an alcove and are required to check over before it is used. It would appear this is not always being done.”

“Wheelchairs are left in the alcove ready for use without footplates, loose footplates and mismatched footplates.”

“There are insufficient/no independent checks being carried out on wheelchairs on their return to the alcove. They are only referred to "the maintenance man' if there is something noted to be wrong with them.”

“The attending Doctors were being told there had been "no trauma" to Mrs [name redacted] leg, despite concerns being raised by her family that her foot/leg had been injured on the wheelchair and despite the faulty plate having been seen by staff.”