Keith Smith
11 Mar 2024 · Coroner Graeme Irvine · East London
The coroner's concerns
1. lack of improvement in recording patient calls escalation of enquiries and monitoring of call-backs
“The GP surgery cannot offer persuasive evidence that changes in procedures, staffing and training since Mr [name redacted] death have resulted in the improvement of, the recording of patient calls, the escalation of patient enquiries to GPs and the monitoring of GP call-backs to patients”