John Wells

1. 1. incomplete medical information

   “The information regarding Mr [name redacted]' medical conditions and medication held by RedAssure/Worthing Homes was not complete”

2. 2. missing responder contact numbers

   “The telephone numbers for the RedAssure responders are not contained within the Appello call handling system (Carenet)”

3. 3. lack of risk flagging

   “There is no mechanism for the automatic flagging of risks related to particular medical conditions or medications within Carenet”

4. 4. third party call handling flaw

   “Under NHS Pathways triage system ambulance calls received from third party callers are handled in a different way from those received from persons present with a patient”

5. 5. premature triage exit

   “An early exit from the NHS Pathways Module 0 occurs when a call is received from a third party”

No published response was found on judiciary.uk.