John Scott
14 Feb 2019 · Coroner Veronica Hamilton-Deeley · Brighton and Hove
A similar concern from this report was raised again 1 time later. See the linked reports.
The coroner's concerns
1. additional questions not asked during emergency calls
“1) With regard to the questions asked when an emergency call is made to South East Coast Ambulance Service my view is that the additional questions should be asked: 1. Is there anyone else with you or are you alone? If there is anyone else with you may | please speak to them. 2. Ifthe caller is alone: we will be asking you not to ring anybody because we need to consider the possibility that we will need to ring you back however, if you want to phone for somebody to come and bring you some support”
Linked reports
Closely relatedConfidence 0.85 · high
This report
“1. Is there anyone else with you or are you alone? If there is anyone else with you may | please speak to them.”
Later report
“The script currently used by NHS Pathways in respect of emergency callers does not positively persuade callers to call someone to be with them, particularly in circumstances where paramedic attendance is delayed due to demands on the service.”
Responses
2019-0051-Response-by-NHS-Digital.pdf ↗· NHS Pathways
Stated action · May 2020
“Call handlers using NHS Pathways are always trained to speak directly with the patient when it is a 3° party call, this ensures that the questions being asked are answered as accurately as possible to ensure both a safe outcome and that questions are not mis-interpreted through a 3 party.”
2019-0051-Response-by-South-East-Coast-Ambulance-Service-NHS-Trust.pdf ↗· South East Coast Ambulance Service