Freda Mason

“LCC has a duty to maintain bus shelters within its area, and does so using a process whereby complaints are made to LCC by third parties - members of the public, councillors, employees of LCC and of bus companies - and LCC assesses the complaint and responds , effecting repairs where necessary. This is best described as a reactive process; and LCC does not operate an inspection system where it views the bus shelters. This means that unless a third party notifies LCC of a problem, it has no knowledge”