Elizabeth Griffin

7 Mar 2018 · Coroner Fiona Wilcox · London Inner (West)

The coroner's concerns

1. delayed repair or withdrawal of fire‑hazardous dishwashers
“it simply took too long for Whirlpool UK to launch the repair/withdrawl campaign”
2. lack of centralised registration for hazardous appliances
“That there should be a safety campaign encouraging owners of appliances to register their details through a central portal such as AMBIA so that if concerns about an appliance arise they may be promptly contacted.”
3. exclusion of vulnerable users from registration processes
“That any such campaign be also targeted at those who are less computer literate and consideration be given as to how to address their needs in relation to registration”
4. vulnerable telecare users excluded from fire safety protections
“That there is an artificial distinction between service users and clients who are "watch" only services, and those with wider telecare support. Either type of client would be vulnerable to fire.”
5. unlinked fire alarms in telecare homes
“That users of telecare systems have the fire alarms in their homes directly linked to the telecare systems”
6. limited communication range for pendant alarms
“That telecare systems be organised such that a client operating a pendant alarm can talk with the responder no matter where the client is within their property such as to allow a client with mobility problems to be in proper communication with their telecare system operator at all times.”

2018-0072-Response-by-CTSI.pdf ↗· Department for Business and Trade

Stated action · 2018

“the Government announced an upgrade to the product safety system to be led by a new Office for Product Safety and Standards.”