Elise Walsh

“The deceased attended an appointment at St George's Park Hospital on 'the 12 February 2022. After the appointment she was waiting for a taxi, walking up and down the corridor and appeared to be getting more agitated. She was not happy with how her appointment went and voiced those concerns verbally. When the taxi arrived, she refused to get in and the taxi left. She remained at reception where she voiced her anger at the Crisis Team and requested a Complaints Form.”

“administrative staff do not read complaint forms and it is the process that complaint forms are placed in an envelope without being read or considered and are sent straight to another hospital”

“important information from a patient could be missed and there could also be a significant delay in administering treatment or intervention”