Darren Powney
10 Nov 2017 · Coroner Derek Winters · Sunderland
A similar concern from this report was raised again 1 time later. See the linked reports.
The coroner's concerns
1. lack of clear protocol for individuals with repeated 999 calls
“The making of this report is not punitive nor is it a censure”
Linked reports
Closely relatedConfidence 0.90 · high
This report
“It appeared that the dynamic risk assessment undertaken did not facilitate ambulance crews requesting further information or clarification, as the markers can unintentionally build a picture about an individual.”
Later report
“c) No NEAS protocol appears to exist to assist personnel to initiate a response other than one limited to and directing an ambulance allocation”
Responses
2017-0346-Response-by-North-East-Ambulance-Service-NHS-Trust.pdf ↗· North East Ambulance Service NHS Foundation Trust
Stated action
“The Trust will address each point you have raised in your matters of concern below.”