Allan Hamilton

“The Department, NHS England, and practices alike must be cognizant of the fact that there are now multiple channels by which a patient may contact a GP practice. This includes by direct face to face contact at a surgery, by telephone, by customised online systems or by email. While more options have opened up more opportunities for patients to access care they need, we understand that it may also open up more opportunity for patients to slip through the cracks, which is unacceptable. We want to”

“we have updated the automated response to clearly reinforce what is commonly understood, i.e. that emails are for non-urgent enquiries only and the emergency services should be contacted in such circumstances. Please”