Sussex Partnership NHS Trust

“the introduction of an improved system; where, all care coordinators' caseloads are reviewed with a Consultant [name redacted] and Team Leader. Particular focus is applied to caseload reviews when a care coordinator is leaving and the decisions and outcomes are documented by the reviewing team on the electronic health record clinical information system. Service users will-be allocated a lead practitioner or care coordinator, based on their clinical need and are not reliant on calling the duty team.”

“A further action was a review of the triage function/process to include increased involvement from Consultant [name redacted] and additional members of ATS. All clinical triage meetings have a Consultant [name redacted], lead nurse, and administrator present. Following Mr [name redacted] neues Associate Specialist has been invited to attend the triage meetings on a regular basis.”

“We have since reinforced with staff that should these quite extraordinary circumstances arise again then a retrospective note must be completed.”

“we have since revised the documents clinicians are asked to complete. This is to ensure they are less repetitive and better support succinct recording of relevant issues. Regular audits are completed to ensure adequate standards are met.”