Skip to content
recurance

Physical health check delays mental health referrals

Closely relatedConfidence 0.80 · moderate5 reports · 2014–2024No published response to an earlier report One-page brief (print or PDF)

Norfolk and Suffolk NHS Foundation Trust received 5 coroners' reports about this hazard between 23 Jul 2014 and 9 Oct 2024.

They came from 4 different coroners in 2 coroner areas. A similar concern was raised again 4 times after the first warning.

A published response was found for 3 of the 4 earlier reports, stating 3 specific actions.

5
reports
4
different coroners
2014–2024
years
0.80
lowest link confidence

The story, report by report

Spacing grows with the time between reports.

  1. First warning

    Graeme Kidd↗

    23 Jul 2014 · Jacqueline Lake · Norfolk

    “GPs are unable to refer patients (including patients recently having involvement with mental health services) directly to Mental Health Service without first undertaking a physical health check, thereby causing delay in cases requiring urgent referral”
    Original on judiciary.uk ↗

    No published response from Norfolk and Suffolk NHS Foundation Trust was found for this report.

  2. 2 years 7 months later

    Raised again · 1st time

    David Read↗

    8 Feb 2017 · Jacqueline Lake · Norfolk

    “On 25 February 2016 Mr [name redacted] was referred by a Social Worker at Herring House, where he was residing, to the Community Mental Health Team and he was given an appointment for 21 March 2016, under 4 weeks from the date of the initial referral.”
    Original on judiciary.uk ↗

    Norfolk and Suffolk NHS Foundation Trust responded, stating 1 specific action.Response (PDF) ↗

    “The service user will be given the phone number for the duty worker so if they experience change in their circumstance before attending their appointment they can speak to someone.”

    Web search (Tavily): No evidence found either way

    Norfolk and Suffolk NHS FT | Norwich ↗
  3. 5 years 6 months later

    Raised again · 2nd time

    Eliot Harris↗

    22 Aug 2022 · Jaqueline Lake · Norfolk

    Closely relatedConfidence 0.90 · higha different coroner
    “It is not clear from the evidence what is now in place to ensure that relevant and requested physical health checks are carried out”
    Original on judiciary.uk ↗

    Repeated from the earlier report:physicalhealth

    Norfolk and Suffolk NHS Foundation Trust responded, stating 1 specific action.Response (PDF) ↗

    “The ward has improved their processes which now ensures the nurse in charge is identified and roles allocated to the shift team members. To achieve this, the daily allocation form has been reviewed which clearly identifies the nurse in charge. In addition, the Matron oversees the off duty rota and delegates nurse- in-charge duties each shift. This is monitored by the Clinical Team Leader and Modern Matron. [name redacted] to this aspect the trust is formulating a seminar on shift co-ordination and”

    Stated timescale: three months

  4. 1 year 7 months later

    Raised again · 3rd time

    Ellen Woolnough↗

    28 Mar 2024 · Darren Stewart · Suffolk

    “The adequacy of NSFT's Crisis Rehabilitation Home Treatment Team (CRHTT) response to an urgent referral, in particular; risk assessment, safety planning and decision making concerning the downgrading of referrals.”
    Original on judiciary.uk ↗

    Norfolk and Suffolk NHS Foundation Trust responded, stating 1 specific action.Response (PDF) ↗

    “The Trust has recently been reviewing and updating their Clinical Risk Assessment and Management Policy. This Policy is currently progressing through Trust internal governance processes and is due to be published end of June 2024, with a Policy implementation plan to be progressed during July/August 2024.”

    Stated timescale: end of June 2024

    Web search (Tavily): No evidence found either way

    [PDF] Clinical Risk Assessment and Management Policy ↗
  5. 6 months later

    Raised again · 4th time

    Nigel Hammond↗

    9 Oct 2024 · Nigel Parsley · Suffolk

    Closely relatedConfidence 0.90 · higha different coroner
    “an AMHP, despite their role in the coordination of the mental health assessment and admission to hospital of a patient, were not permitted to make direct referrals to the emergency Crisis Resolution and Home Treatment Team.”
    Original on judiciary.uk ↗

    Repeated from the earlier report:mentalhealth

    Norfolk and Suffolk NHS Foundation Trust responded.Response (PDF) ↗Response (PDF) ↗Response (PDF) ↗

  6. All reports to Norfolk and Suffolk NHS Foundation Trust

Next

This shows that a similar concern was raised again after an earlier report. It does not say why, and it is not a finding about any organisation or person. To report an error, see the corrections route.

  • Built with
  • NVIDIA Nemotron Nano, Super and Ultra
  • Nebius Token Factory inference
  • Qwen3 Embedding 8B on Token Factory
  • Tavily follow-up web search
  • Postgres and pgvector search
  • Next.js site

Source: Prevention of Future Deaths reports and responses published by the Courts and Tribunals Judiciary at judiciary.uk. Crown copyright, used under the Open Government Licence v3.0. Data updated 26 Oct 2026.

A link shows that a similar concern was raised again, not why. It is not a finding about any organisation or person. Methodology and responsible use · Report an error